FAQ’s

Getting started

  • Click on one of the Free Trial buttons and sign up. Verify your email and you are ready to go! Alternatively click on the Apple or Play Store icons if you are on a mobile and search for The Farriers App

  • No but the more you do, the more benefit you will get from our App

  • No, but we would strongly recommend you do. There is no cost to do this and it will make getting paid really easy.

  • No, but it’s a great opportunity to update all of your contacts

General

  • Simple: we’ve made it really easy to learn and use. It will save you time & money. You’ll spend less time on paperwork & more time doing the things you really love. It’s totally risk-free so you’ve got nothing to lose by giving it a go today!

  • It is designed exclusively for farriers and barefoot trimmers.

  • Yes!

  • Yes!

  • Yes

  • UK, US, Canada, Australia, France, Holland, Germany, Switzerland and Norway with other countries following.

Invoicing

  • Yes. The system will either take payment at the end of the month if your customer has signed up to Go Cardless or it will send them a statement.

  • You can select from various styles and colours, enter your logo in the setup and it will appear on the invoice.

  • Yes, you can void an invoice and it will not appear in your sales figures

  • Yes

  • Yes, the invoice will queue on your phone and automatically download when you get a decent signal

Appointments

  • Tap + on the home screen or tap in the calendar

  • Yes, if a customer cancels or you just need to delete an appointment for any reason. This permanently deletes the appointment so you will not be able to refer back to it.

  • Use the search facility, searching either by horse or by customer

  • They get an email confirming an appointment and then a reminder just before your visit. You can turn these off for individual customers and adjust when it sends reminders (72,48 or 24 hours before) in your business settings. Nearly all email content is editable by you.

  • Yes a 24 hour appointment reminder, you can turn these off for specific customers

  • Yes and you can add a note so you know what the appointment is for

  • Yes, the customer will not be notified of this appointment until you change to a ‘customer appointment’

Subscriptions

  • Try the App for a month, risk free! All it takes is your email address and some basic information and you’re on your way. We will not ask for any payment details until you want to subscribe. Any data you entered during your trial period will automatically transfer when you subscribe

  • You get full access to everything for a month. You will experience how the App helps you manage your business

  • We’ll give you a heads up before your trial is over. At that point, you can upgrade to a paid plan, add your billing info, and continue making your life easy

  • Yes

  • Your subscription is monthly, which you can leave anytime you like, without penalty. There is also a reduced price annual subscription: pay annually and receive your 12th month free!

  • It’s your data, download anytime

  • Single user includes:

    1. One primary user with calendar and full access.

    2. Office manager with no separate calendar.

    3. Book-keeper access to sales invoices, purchases and expenses

    Multi User includes:

    1. If you have more than one van, this is for you.

    2. Each user has their own calendar.

    3. There is an extra charge for each user per month.

    Click here for subscription prices

  • Yes, your association will let you know about these.

  • Click here for benefits and pricing

Getting paid

  • Encourage your customer to sign up to GoCardless. When you invoice it’s just one button and the money will be credited to your account. Customers love it!

  • For Direct Debit / ACH / SEPA payments:

    UK – GoCardless charge 1% up to a maximum of £2.

    US – Stripe charge 0.8% up to a maximum of $5.

    Europe - GoCardless charge 1% up to a maximum of £2.

    Australia - To be announced.

    For Credit and Debit cards we use Stripe:

    UK - 1.4% +0.20p no monthly charges.

    US - 2.9% +0.20p still to be confirmed.

    Europe - 1.4% + 0.20p no monthly charges.

  • If you have completed this part of the setup you can us Stripe. Great for new customers and there is no monthly charge.

  • You can take payment in any way you choose. This is then recorded, making it easy for your bookkeeper.

Purchases

  • Take a photo of the receipt and complete the details asked for. You can record the details if you don’t want to photo the receipt or just import a file

  • Yes, you will be able to run a VAT/Tax report by date

  • If you are registered, you will be able to run a VAT / Sales Tax, report for your quarterly, annual returns

Reports

  • There are lots of reports - Sales, Purchases, Service charges, VAT/Tax (if registered), quarterly accounts, horse names due for shoeing, and lots more

  • Yes, you can setup your bookkeeper at no cost as a user and they will be able to access all of the figures they require (assuming you have inputted them in the first place)

Security

  • Our apps and services are hosted on secure servers with 99.999% uptime & 24/7 technical support.

    Our servers and data are secured using industry standard tools and Firewall Protection and Standard DDoS Attack Protection.

    Our servers are backed up daily at remote locations to prevent data loss and also with one-click restore options in case of unforeseen situations.

How to download the app

To download the app click one of the buttons below depending on whether you have an Apple or an Android device. You will be directed straight to the App Store where you can begin your free trial.

Once your free trial ends you will need to visit the web version of the app to set-up your payment plan, to add additional users and to build your customised reports. See button opposite. Data entered during your free trial will not be affected.

Web version

Once your free trial has ended you will need to visit the web version of the app to set-up your payment plan, to add additional users and to build your customised reports. You can access the web version from any device.